I’d set Norton for automatic renewal when I downloaded it, which meant the subscription would renew and be charged to my credit card. Of course this happened within two days of my Dimension dying. I thought that was sixty odd quid down the swanny, but I emailed Symantec customer support and explained. I received one of the most courteous replies to tell me the amount had been refunded to my card and the automatic subscription cancelled the next day. They had my money, I asked for it back and they gave with no fuss whatsoever.

I’ve had bad experiences with some software and hardware support before, so when I get good support I like to sing about it. And on an ironic note Tom Richmond posted this around the same time as my harddrive packed in.